Frognal Storage Terms and Conditions

These Terms and Conditions set out the basis on which storage services are provided by Frognal Storage. By making a booking, placing goods into storage, or using any related storage facility, you agree to be bound by these terms. They are designed to create a clear, fair, and legally compliant framework for the use of our storage service, including how reservations are made, how payments are handled, what happens if a booking is cancelled, and the responsibilities each party accepts. Please read this document carefully before entering into any storage agreement.

Throughout these terms, references to “we”, “us”, and “our” mean Frognal Storage, and references to “you” or “the customer” mean the person or business entering into the storage arrangement. These terms apply to all forms of use, whether the arrangement is short-term or long-term, and whether you are storing household items, business equipment, archive materials, or other lawful personal property. The use of our storage units, storage space, or associated services is subject to these conditions in full.

We may update these Terms and Conditions from time to time to reflect changes in law, operational requirements, or service arrangements. The version in force at the time your booking is confirmed will apply to your agreement, unless a later change is required by law or is expressly notified to you in writing. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

The booking process begins when you request storage space and provide the information needed to assess availability and suitability. This may include your name, address, contact details, the type of items to be stored, the approximate volume required, and the preferred start date. We may also ask for identification, proof of address, or other information necessary to comply with legal and security obligations. A booking is not confirmed until we have accepted it and any required payment has been received.

When your booking is accepted, we will confirm the details of the storage agreement, including the start date, agreed unit size or storage area, billing period, and any special conditions that apply. You are responsible for checking the accuracy of all information before confirming. If any details are incorrect, you must notify us promptly. We reserve the right to refuse a booking where the requested use is unsuitable, unlawful, unsafe, or inconsistent with our operational policies. The use of any Frognal storage unit is conditional upon the items being lawful and suitable for storage.

It is your responsibility to ensure that the person making the booking has authority to do so. Where storage is booked by a company, partnership, or other organisation, the individual completing the booking confirms that they have authority to bind that entity to these terms. We may rely on the information provided at the time of booking and are not responsible for losses arising from incorrect, incomplete, or misleading information supplied by you or on your behalf.

All fees must be paid in accordance with the payment terms notified to you at the time of booking or on invoice. Charges may include storage fees, deposits, administrative fees, late payment charges, cleaning costs, disposal costs, and any other amounts stated in your agreement. Fees are usually payable in advance for the relevant billing period unless otherwise agreed in writing. We may change our prices from time to time, but any change will not affect a booking already paid for, unless the agreement expressly provides otherwise or the change is required by law.

Payments must be made using the payment methods accepted by us at the time of transaction. If any payment fails, is reversed, or is not received when due, we may suspend access to the storage facility, prevent removal of goods, or take other reasonable steps permitted by law to recover the amount owed. Interest may be charged on overdue sums at the rate allowed by applicable law, together with reasonable costs of recovery. You remain responsible for all sums due until paid in full, including charges arising after termination where you have failed to remove your items in time.

We may request a security deposit or advance payment before granting access to storage. Any deposit is held to secure your obligations and may be used to cover unpaid fees, damage caused by breach of contract, waste removal, or other liabilities arising from your use of the service. Subject to deduction of any amounts properly due, any remaining balance will be returned within a reasonable period after the agreement ends and you have removed all stored items and returned any access devices or keys.

You may cancel a booking before the agreed start date, but cancellation rights and any refund entitlement depend on the circumstances of the reservation and the timing of the notice given. If you cancel after the booking has been confirmed, we may retain part or all of any deposit or prepaid amount to cover administrative costs, lost availability, or other reasonable losses, unless a refund is required by law. Where a specific notice period applies, you must give written notice within that period to avoid further charges.

If you wish to terminate an ongoing storage agreement, you must remove all items, settle all outstanding balances, and notify us in writing that the storage space is vacated. Charges continue until the date on which all goods have been removed and the storage area has been checked and accepted as cleared. Any items left behind after the agreed end date may be treated as abandoned in accordance with these terms and any applicable legal procedures. We may also charge for cleaning, clearance, or restoration if the unit is not returned in a clean and usable condition.

We may cancel or suspend the service immediately where there is a breach of these terms, non-payment, provision of false information, illegal use of the premises, health and safety concerns, or any other serious risk to the facility, our staff, or other customers. In such cases, we will act reasonably and, where appropriate, give notice and an opportunity to remedy the breach. However, immediate action may be taken where required to protect people, property, or compliance with law.

All items placed into storage remain at your risk at all times, subject to any liability we cannot lawfully exclude. You are responsible for ensuring that goods are adequately insured against loss, theft, fire, flood, accidental damage, deterioration, and other risks that may arise during storage. We do not accept responsibility for items that are not permitted under these terms, for goods of exceptional value unless previously agreed in writing, or for any indirect or consequential loss such as loss of profit, business interruption, or emotional distress.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under English law. Where we are found legally responsible for loss or damage to stored items, our liability will normally be limited to the lesser of the actual proven loss or the amount stated in your storage agreement, unless a different limit applies by law. You must notify us promptly of any claim and provide reasonable evidence of the loss, damage, or circumstance complained of.

We are not liable for damage caused by poor packing, unsuitable containers, inherent defects in the items stored, pests, mould, dampness arising from the nature of the goods, or failure by you to comply with your obligations. You must take reasonable steps to protect your property, including using appropriate packaging and ensuring that items can withstand normal storage conditions. Any storage terms applying to specific items, services, or insurance arrangements must be read together with this agreement.

You must not store any waste, hazardous materials, prohibited goods, or items that are illegal, dangerous, environmentally harmful, or likely to contaminate the premises or other customers’ property. This includes, without limitation, explosives, fireworks, chemicals, flammable liquids, gas cylinders, asbestos, biological waste, toxic substances, stolen goods, perishable food, live animals, and any item whose storage would breach applicable laws or regulations. We may request details of the contents of your storage and may inspect, refuse, or remove prohibited items where reasonably necessary.

Waste regulations apply strictly to all use of the facility. You must not leave behind rubbish, packing materials, broken furniture, old appliances, contaminated items, or any other waste unless we have expressly agreed in writing to dispose of it and you have paid any related charges. You remain responsible for ensuring that any waste generated by your use of the premises is handled lawfully and in a manner consistent with environmental requirements. If we have to remove, treat, store, or dispose of waste because you have failed to do so, you will be liable for all resulting costs, penalties, and administrative expenses.

You must comply with all applicable laws and regulations relating to the storage, transport, handling, and disposal of your goods. If the nature of your items changes during the storage period, or if they become unsafe, damaged, or a nuisance, you must notify us immediately and take whatever steps are necessary to remove the risk. We may require you to remove any item that appears to breach legal requirements or our operational policies, and we may do so ourselves if urgent action is needed.

Access to the storage facility or unit may be subject to identification checks, security procedures, operating hours, and reasonable rules designed to protect the premises and other users. You must not share access credentials, keys, codes, or other entry methods except with authorised persons who have been informed of and agreed to comply with these terms. You are responsible for all activity carried out using your access details, whether or not authorised by you, unless the unauthorised use arises from our own proven fault.

You must keep your contact details up to date so that we can send notices about payment, changes to access, legal requirements, or other important matters. Notices may be given by email, post, text message, or other reasonable method using the most recent details you have provided. If you do not update your details, any notice sent to the last known address or email account will be treated as received in the ordinary course of delivery.

We may enter the storage area in reasonable circumstances, including for maintenance, inspection, emergency response, compliance checks, or where we believe there is a risk of damage, loss, or breach of these terms. Except in emergencies, we will generally provide reasonable notice before accessing your storage space. Entry rights are limited to what is necessary and will be exercised in a lawful and proportionate manner. You agree not to interfere with safety systems, alarms, locks, cameras, or other security measures.

Where you are a consumer, you may have legal rights under applicable consumer protection laws that cannot be excluded or restricted by contract. These Terms and Conditions are intended to operate alongside those rights and do not reduce them. If there is any inconsistency between these terms and mandatory legal rights, the legal rights will prevail. If you are a business customer, you acknowledge that the agreement is entered into for business purposes where applicable and that certain consumer protections may not apply.

Any delay or failure by us to enforce a right or remedy under these terms does not mean we have waived that right. Any waiver must be given in writing and will apply only to the specific situation stated. If any dispute arises, both parties should first try to resolve the matter promptly and in good faith. Nothing in this agreement prevents either party from seeking urgent relief where necessary to protect property, safety, or legal rights.

Governing law and jurisdiction are important parts of this agreement. These Terms and Conditions are governed by the laws of England and Wales. Any dispute or claim arising from or in connection with the storage service, the booking process, payments, cancellations, liability, or waste regulations will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise.