Health and Safety Policy for Frognal Storage

Frognal Storage is committed to maintaining a safe, secure, and well-managed environment for everyone who uses or visits our premises. This health and safety policy sets out the standards we expect from staff, contractors, and customers so that storage activities are carried out responsibly. Our aim is to reduce risk, prevent accidents, and support a workplace where safe behaviour is part of everyday practice. We believe that effective storage safety depends on clear procedures, proper equipment, and consistent attention to hazards.

The policy applies to all areas of the site, including internal storage zones, loading bays, access routes, and shared operational spaces. Everyone entering the premises is expected to act with care and follow any safety instructions, notices, or local procedures that are in place. We encourage a culture where hazards are reported quickly, safe working methods are followed, and risks are managed before they become incidents. This approach helps protect people, property, and stored goods.

We recognise that a storage facility contains a variety of potential risks, such as manual handling injuries, slips, trips, falls, fire hazards, and vehicle movement. For that reason, risk assessment is central to how the site is managed. We review routine activities, monitor the condition of the premises, and put controls in place to reduce avoidable harm. Where necessary, we update safe systems of work to reflect changing conditions, new equipment, or operational demands.

Safe access and housekeeping are essential parts of this policy. Walkways, exits, and service areas must remain free from obstruction at all times. Items should be stored in a stable manner so that they do not fall, shift, or block movement. Spillages, damaged packaging, and waste must be dealt with promptly to avoid slips or contamination. Good housekeeping is not just a matter of tidiness; it is a key element of warehouse health and safety and a practical way to prevent incidents.

Manual handling is one of the most common causes of injury in storage environments. Customers and staff should avoid lifting loads that are too heavy, awkward, or unstable without proper assistance or equipment. Where possible, trolleys, pallet trucks, and other handling aids should be used to reduce strain. Loads should be lifted with care, planned before movement, and placed securely to prevent overreaching or sudden loss of balance. Training and awareness help ensure that manual handling safety remains a priority.

Fire safety is also treated with great importance. Combustible materials must be stored responsibly, and access to fire equipment, alarms, and emergency routes must never be blocked. All occupants should know how to respond if an alarm sounds and should leave the area immediately if instructed to do so. Smoking, unauthorised ignition sources, and unsafe electrical use are not permitted in areas where they may create a fire risk. The storage of hazardous or flammable goods must always follow the relevant safe controls.

Security and safety work together at Frognal Storage. A controlled environment helps prevent unauthorised access, theft, tampering, and accidental damage. Doors, gates, and access points should only be used in accordance with site rules, and individuals should ensure that secure areas remain protected after use. Reported concerns about intruders, suspicious behaviour, or damaged locks should be acted on promptly so that safe storage practices are not undermined by security failures.

Our staff are responsible for identifying hazards, carrying out checks, and supporting a clean, orderly site. They are expected to wear any required protective equipment, use machinery properly, and intervene if unsafe behaviour is observed. Contractors and third parties must work within their agreed scope and must not create avoidable risks through poor planning or unsuitable equipment. Where tasks involve elevated risks, additional precautions, supervision, or temporary restrictions may be introduced. This helps maintain consistent standards across all daily operations.

We also expect customers to play an active role in protecting their own safety and that of others. This means storing items sensibly, avoiding unstable stacks, and keeping personal goods within the agreed limits of the unit. Customers should not bring hazardous substances, prohibited items, or equipment that could compromise the site. If a customer is unsure whether something is safe to store, it should be checked before being placed in the unit. Responsible behaviour supports the wider storage facility safety policy.

Training and communication are important to the success of this policy. Staff receive instruction relevant to their duties, including emergency response, fire awareness, safe lifting, housekeeping, and incident reporting. Information is shared clearly so that expectations are understood and safety concerns can be raised without delay. We encourage a culture of continual improvement, where lessons from inspections, near misses, or operational changes are used to strengthen the health and safety management approach.

First aid and emergency arrangements are maintained so that responses are prompt and appropriate. Any injury, near miss, or significant hazard should be reported immediately and recorded according to procedure. Quick reporting helps identify patterns, prevents recurrence, and supports effective corrective action. Emergency exits must remain usable, and evacuation routes should be familiar to anyone working on or visiting the site. Preparedness is a key part of reducing the impact of unexpected events.

If an incident occurs, the immediate priority is to protect people from further harm. Depending on the situation, this may involve stopping work, isolating equipment, clearing the area, or calling for assistance. After the immediate risk is controlled, the incident should be reviewed so that its cause can be understood and similar events avoided. The outcome may include revised procedures, additional training, or changes to site controls.

This policy will be monitored and reviewed regularly to ensure it remains effective and proportionate to the way the storage site operates. Changes in activity, equipment, occupancy, or identified risk may require updates to procedures and controls. Frognal Storage is committed to fostering a safe environment where occupational safety is taken seriously, responsibilities are understood, and good practice is maintained throughout the site. By working together, we can support a secure, efficient, and safe storage experience for all.